Details of the Stay

Where is the hotel located?

• 93 Society Street, Charleston, SC 29401

How far is the hotel from the main attractions in Charleston?

• Walking distance to most of the historic district of Charleston
• .3 mi to TD Arena (CofC basketball arena)
• .4 mi to Guillard Auditorium
• 12 mi to CHS International Airport
• 13.3 mi to Credit One Stadium (Family Circle Cup Tennis Center)

Is the hotel accessible for guests with disabilities?

• Yes, however there are 2 rooms (rooms 201 and 202) which cannot be accessed by elevator. Stairs only to those rooms.

How can I make a reservation?

• Through our direct booking site
• Call in to our call center
• Restaurant reservations made on OpenTable

What is your cancellation policy?

• 72hr cancellation for refund of deposit

Do you offer any special rates or packages?

• Yes we will, but TBD as of 7/4/24

Can I request an early check-in or late check-out?

• Requests for early check-in or late check-out are subject to availability and not confirmed or guaranteed until day of arrival or departure

What are the check-in and check-out times?

• Check in is at 4:00pm
• Check out is at 11:00am

Do you offer free Wi-Fi?

• Yes

Are the rooms pet-friendly?

• No

Do you have a fitness center?

• No

Is breakfast included?

• No (TBD?)

Do you have a restaurant or bar on-site?

• Yes – The Two Bit Club (French/Viet)

Is there a pool or spa on the property?

• No

Do you offer valet parking?

• Yes

Is parking available?

• No

Are there any restrictions on pet size or breed?

• Must have ADA service animal certification and wearing appropriate collar/vest at all times in public areas of the hotel.

Are pets allowed at the hotel?

• No

Do you offer cribs or rollaway beds?

• Upon request, based on availability

Are there any family-friendly amenities or activities?

• No

Is there a business center available?

• No – Guest Services will assist with printing, shipping, booking reservations, etc.

Is there a babysitting service available?

• No

Do you offer airport shuttle service?

• No

Do you offer meeting or event spaces?

• No

What health and safety measures are in place due to COVID-19?

• Enhanced cleaning protocols, including use of Peroxide-based surface disinfectant on all touch points in guestrooms.
• Public space cleaning tasks performed regularly and inspected throughout the day and night.
• Enhanced sanitation practices and procedures in the Restaurant & Bar, including quaternary sanitizer for surfaces

Can you assist with booking tours and activities?

• Yes

Do you offer laundry or dry-cleaning services?

• Yes – “Next-day” delivery (TBD is same-day delivery will be available- this is done by a third party laundry service Holy City Linens, who also launder the house linens, sheets, towels, robes, etc.)

Do you have medical assistance available on-site?

• Manager on Duty is CPR certified and can respond to emergencies and notify Emergency Services promptly
• All guestroom phones can dial “911” directly in case of an emergency

Do you have a concierge service?

• Guest Services is available 24hours a day to offer assistance with planning tours, dining reservations, etc.

Can you store my luggage if I arrive early or leave late?

• Yes